Data Protection

ck299 Privacy Policy

Your privacy matters to ck299. This policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you hold over your information as a registered player in Bangladesh.

Last updated: January 2026

1. Introduction

Who we are and why this Privacy Policy exists.

ck299 is an online gaming and sports betting platform serving players across Bangladesh, with particular reach in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and Barisal. We are committed to handling personal data with the same care and reliability that defines our platform. This Privacy Policy governs all personal data processing activities that ck299 undertakes in connection with the registration and use of our services.

By registering an account or continuing to use ck299, you confirm that you have read and understood this Privacy Policy. If you disagree with how we handle personal data, you should not register an account or, if you are already registered, you may request account closure by contacting our support team. We will process that request in accordance with our Terms & Conditions.

This Privacy Policy applies exclusively to data processed by ck299 directly. It does not apply to third-party websites, payment processors, or game studios whose own privacy policies govern their independent data handling practices.

2. Information We Collect

The categories of personal data ck299 collects from players and visitors.

  • 1

    Registration Data

    When you create a ck299 account, we collect your chosen username, mobile phone number, and the date of birth you provide for age verification purposes. This information is required to create and maintain your account and cannot be omitted.

  • 2

    Identity Verification Data

    Where ck299 requires identity verification — for example, prior to processing a withdrawal above a threshold amount or as part of an account security review — we may request a copy of a government-issued photo identification document. This data is stored in encrypted form and accessed only by authorised verification personnel.

  • 3

    Transaction Data

    ck299 records all deposit and withdrawal transactions associated with your account, including the transaction reference number provided by your mobile wallet (bKash, Nagad, Rocket, or Upay), the amount in BDT, the date and time, and the transaction status. We do not store your mobile wallet PIN, password, or full account credentials.

  • 4

    Usage and Technical Data

    When you access ck299, our servers automatically log certain technical information: your device type, operating system, browser type and version, IP address, referring URL, pages visited, time spent per page, and game session data. This data is used for platform stability, fraud detection, and responsible gaming monitoring.

  • 5

    Communications Data

    If you contact ck299 support via email or any other messaging channel, we retain the content of those communications along with the date, time, and contact identifier. This record helps us resolve disputes, track support history, and improve service quality.

3. How We Use Your Information

The specific purposes for which ck299 processes personal data.

ck299 uses personal data to provide and operate the platform, process deposits and withdrawals, verify player identity and age, detect and prevent fraud and money laundering, enforce our Terms & Conditions, monitor for responsible gaming concerns, provide customer support, and communicate important account-related notifications. We do not use your data for purposes beyond those listed without obtaining your explicit consent first.

Where ck299 sends promotional communications — for example, information about bonuses, seasonal promotions such as Eid or Pohela Boishakh offers, or BPL and T20 World Cup cricket betting promotions — these are sent only to players who have not opted out of marketing communications. You may withdraw consent for marketing messages at any time by contacting our support team.

ck299 does not use personal data to make any automated decisions that have a significant legal or financial effect on you without human review. Automated tools are used only for initial risk flagging; all consequential decisions involve a human review step.

The legal grounds under which ck299 processes each category of data.

Contract Performance Processing necessary to provide the gaming services you have registered for and to fulfil our obligations under the Terms & Conditions.
Legal Obligation Processing required to comply with anti-money laundering obligations, age verification requirements, and any other applicable legal or regulatory duty.
Legitimate Interests Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement where these interests are not overridden by your privacy rights.
Consent Processing for marketing communications, where you have explicitly opted in. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

5. Data Sharing and Disclosure

When and to whom ck299 may disclose your personal data.

ck299 does not sell, rent, or trade personal data to third parties for commercial purposes. We may share data with carefully selected service providers who assist in operating the platform — including payment processing partners, identity verification service providers, and fraud detection technology providers. All such third parties are contractually bound to process data only for the purposes specified by ck299 and to maintain appropriate security standards.

ck299 may also disclose personal data where required to do so by applicable law, lawful court order, or regulatory authority instruction. In such cases, ck299 will disclose only the minimum information necessary to satisfy the legal requirement. Where legally permissible, ck299 will notify the affected account holder that a disclosure has occurred.

6. Your Privacy Rights

Six rights every ck299 player holds over their personal data.

Right to Access
You may request a copy of all personal data ck299 holds about you at any time. We will provide this within a reasonable timeframe.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request a correction.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations.
Right to Object
You may object to processing carried out on the basis of legitimate interests, including direct marketing. Where you object to marketing, we will stop processing immediately.
Right to Portability
Where processing is based on consent or contract, you may request your data in a structured, commonly used, machine-readable format.
Right to Lodge a Complaint
If you believe ck299 has handled your data unlawfully, you have the right to raise a complaint. Contact our support team in the first instance so we can address your concern directly.

7. Cookies and Tracking Technologies

How ck299 uses cookies and similar technologies on its platform.

ck299 uses cookies and similar local storage mechanisms to maintain your logged-in session, remember your language and display preferences, and protect your account against session hijacking. These functional cookies are strictly necessary for the platform to operate correctly and cannot be disabled without breaking core functionality.

ck299 does not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertising networks. Any analytics data collected is used solely for internal platform performance analysis and is not shared with advertising partners.

You can clear cookies stored by ck299 at any time through your browser or device settings. Clearing session cookies will log you out of your account. Clearing preference cookies will reset your display settings to defaults.

8. Data Retention Periods

How long ck299 keeps each category of personal data.

Account Registration Data Retained for the duration of the account plus 5 years after closure
Transaction Records Retained for 7 years from transaction date for financial compliance
Identity Verification Documents Retained for 5 years from the date of verification or account closure, whichever is later
Support Communications Retained for 3 years from the date of the last communication in a support thread

After the applicable retention period expires, ck299 will securely delete or anonymise the relevant data. Where deletion is technically constrained by backup systems, data will be isolated from active processing until the next scheduled backup purge cycle.

9. Security Measures

The technical and organisational measures ck299 uses to protect your data.

ck299 implements SSL encryption across all data transmissions between your device and our servers. Account passwords are stored using industry-standard one-way hashing — we do not have access to your plaintext password. Access to personal data within ck299's systems is restricted to authorised personnel on a strict need-to-know basis, and all internal access is logged for audit purposes.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, ck299 will notify affected players without undue delay and take all reasonable steps to contain and remediate the breach. Players are also encouraged to use a unique, strong password for their ck299 account and to never share login credentials with any third party.

10. Payment Data and Mobile Wallets

How ck299 handles deposit and withdrawal payment information.

All deposits and withdrawals on ck299 are processed through mobile wallet services — primarily bKash, Nagad, Rocket, and Upay. When you initiate a transaction, the payment is completed within your mobile wallet application. ck299 receives only the transaction reference number, the BDT amount, and the confirmation status. We do not at any point receive, store, or have access to your mobile wallet PIN, OTP, account password, or linked bank account details. The security of your mobile wallet credentials is governed entirely by the terms of your mobile wallet provider.

ck299 will never contact you via phone, SMS, or any other channel to request your mobile wallet PIN, OTP, or password. If you receive such a request claiming to be from ck299, treat it as fraudulent and contact our support team immediately.

11. Children's Privacy

ck299's position on the privacy of underage individuals.

ck299 is strictly intended for adults aged 21 and above. We do not knowingly collect, store, or process personal data belonging to any person under the age of 21. If we discover that personal data has been collected from an underage individual, we will delete that data immediately and close the associated account. If you are a parent or guardian and believe that a minor has registered on ck299, please contact our support team without delay so that we can investigate and act accordingly.

12. Changes to This Privacy Policy

How ck299 will communicate updates to this Privacy Policy.

ck299 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. The updated policy will be posted on this page with a revised "Last updated" date. Where a change materially affects how we process your personal data, we will make reasonable efforts to notify registered players directly via their registered contact details before the change takes effect.

Your continued use of ck299 after any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with a revised policy, you should cease using the platform and may request account closure by contacting our support team.

13. Contact and Privacy Requests

How to reach ck299 with data protection queries or rights requests.

To exercise any of your privacy rights — including access, rectification, erasure, objection, or portability requests — or to ask any question about how ck299 handles your personal data, please contact our support team using the email address displayed in the footer of this page. We aim to acknowledge all privacy requests within 3 business days and to resolve them within 30 calendar days.

All communications with ck299 regarding personal data must be submitted in writing via email. We are unable to process verbal privacy requests made via phone or chat. To help us locate your records efficiently, please include your registered username and the mobile number associated with your account in any privacy request.

Questions About Our Privacy Practices?

Our FAQ covers the most common questions about account security and data protection. Ready to play? Log in to your ck299 account securely.

Read the FAQ Login to ck299